MyDataWork POV — Here's the deal: Singapore Airlines' use of OpenAI technology is a textbook case of AI enhancing rather than replacing human capability. For airline industry insiders, this is a clear signal to rethink how AI can streamline operations and improve customer interactions. But if you're outside the travel sector, this isn't a must-watch. It's not an all-industry blueprint — it's a targeted approach that makes sense for companies with direct customer engagement touchpoints.